RETURNS & EXCHANGES
PURCHASES MADE IN STORE
RETURNS
Within 30 days of the original purchase, we will happily accept a return provided that all items are in the original saleable condition and packaging. Learn more.
REFUNDS
Refunds for all purchases in-store require customer sale details or the original receipt. Refunds are processed using the original payment method.*
EXCHANGES
Exchanges for all purchases in-store require customer sale details or the original receipt. Exchanges are available 30 days from the original purchase.
*No cash kept on premises, cash refund processed via direct deposit when valid ID is supplied.
PURCHASES MADE ONLINE
RETURNS
Within 30 days of the original purchase, we will happily accept a return provided that all items are in the original saleable condition and packaging. Learn more.
PROCESS
Online purchases may be returned for a refund or exchange, in-store or online following the below instructions. Refunds are processed using the original payment method.*
MISSING AN ITEM?
Some items may be sent from an alternative warehouse and will arrive separately. Please refer to the tracking emails you will have received for more details.
*Online purchases are refunded using the original payment method. A valid ID is required.
ONLINE RETURNS INSTRUCTIONS
To obtain a return or exchange online, please complete our online “Exchange & Return Form” here. Please also print out a physical copy and enclose it in your parcel with the relevant items and receipt.
Place your item(s) back in the original packaging and re-seal the packaging ready for shipping. If you have elected to use the physical “Exchange & Return Form” please place a copy within the package.
Customers will be responsible for the return shipping and handling charge. Attach a new posting label and proceed to drop off your parcel at any registered post office.