Please contact us if you have any problems with your order, such as delays, missing, damaged or incorrect items, and we will be happy to assist.
If you view the tracking details for your order and it is marked as delivered and you cannot find it. You can either lodge an inquiry with the courier directly, which can be done after checking your tracking details. Or you can contact our customer services team at help@99bikes.co.nz who will lodge an inquiry on your behalf. Please do not wait more than 21 working days as it affects the courier's ability to investigate.